Creating competitive advantage through HR
Different organisations may define competitive advantage in different. It can be identified as the advantage, a particular company has over their competitors by offering the customer a better product service or a cost benefit. There are many ways to achieve this. This is often identified as a responsibility of the marketing department. They are the ones who market and sell it, so it has to be done by them isn’t it? But many experts in the industry state that human resources of any organisation have a significant role to play in achieving a competitive advantage.