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Many organisations forget that their customers are not just people who use their products, but they have everyday lives as well. They focus on providing their “users” with a products, but it is important to keep in mind they are “people” as well. Some organisations, however, refer to their employee groups as partners or associates. The reasons as to why we need to start thinking of customers as “people” and not just “users” are given below.

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Just like the latest movie to hit the big screen, Metrics and Analytics are becoming increasingly popular among organisations around the world. However, the real question that should be thought about is: Is HR ready for the new hot topic?

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Performance Reviews are feedback, but they are slow and come around every year. This is just not enough for employees as they tend to get surprised when reviews mention the fact that some of their work may not be up to scratch. When this happens, employees get highly de-motivated as they are not told of these issues by their supervisor before the review.

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The most important asset of any organisation is their employee base. They are the ones who carry out the tasks that contribute to the overall strategic goal of the organisation. Therefore, making sure that they are happy and content with what they do is essential for any organisation to retain its team. This is where the Human Resource Department comes in. Who is in charge of governing them? The HR Manager. 

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